Indang Water District

Services

List of External Services

Forms:

Service Application and Construction Order Form (SACO)

List of Materials

IWD Contract for New Service Connection

Sub-Classification Annex A

Requirements:
Checklist of RequirementsWhere to Secure
1. Valid Identification 
a.  If transacted by Applicant: 
● One (1) valid ID card (original and photocopy) with picture and signature● Person who is applying
● Barangay Clearance (1 original)● Barangay Hall, Office of the Barangay Captain (where the service connection to be installed is located)
● Cedula (current year, 1 photocopy)● Municipal Government of Indang, Treasurer’s Office or Barangay Hall, Office of the Barangay Captain(where the service connection to be installed is located)
b. If transacted by Representative 
● One (1) valid ID card ( photocopy) of the representative with picture and signature● Person to represent
● One (1) valid ID card ( photocopy) of the applicant with picture and signature 
● 1 original copy of  Authorization letter of the applicant or Special Power of Attorney (SPA)● Person being Represented
● Barangay Clearance of applicant (1 original)● Barangay Hall, Office of the Barangay Captain(where the service connection to be installed is located)
● Cedula of applicant (current year, 1 photocopy)● Municipal Government of Indang, Treasurer’s Office or Barangay Hall , Office of the Barangay Captain (where the service connection to be installed is located)
c. If transacted by Corporate Representative 
● One (1) valid ID card (photocopy) of the representative with picture and signature● Person to represent
● 1 original copy of Authorization covered by a Board Resolution confirmed by Board Secretary 
2.  Proof of Ownership 
a. For Private Lot/Property (any of the following): 
●Lot Title (1 photocopy)●  Municipal Government of Indang, Office of the Registry of  Deeds
Note:  If the property have co-owner/s as stated/declared in the Lot Title, the following must be submitted: 
– 1 original copy of Authorization letter signed by the co-owner/s stating the area and if possible the location to which the applicant is allowed to apply for water connection under the latter’s account name●  Co-owner of the property
–  One (1) photocopy of valid ID of the co-owner/s with picture and signature●  Co-owner of the property
●Certified Copy of the Building Permit●   Municipal Government of Indang, Engineering Office
b. For Private Lot/Property with pending application for Title (any of the following): 
● Tax declaration (land) Certificate with Transfer Certificate of Title (TCT)●   Municipal Government of Indang, Assessor’s Office
a. If the applicant is not directly the owner of the property, the following must be submitted:●   Lot Owner
– If the owner/s is/are still living, authorization letter to the heir/applicant for the application of water service connection attached photocopy of one (1) valid ID card with picture and signature; if deceased, one (1) photocopy of  *Death Certificate* Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
–  Birth Certificate (1 photocopy) of the heir/applicant●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
–  One (1) original copy of authorization letter by the remaining heirs to the heir/applicant for the application of water service connection  (attached photocopy of 1 valid ID card each of the remaining heirs with picture and signature)●   Remaining heirs of the property owner
b. If the submitted Tax Declaration of Property has ownership of both the spouses, and the applicant is either the husband or wife, the following must be submitted: 
– One (1) original copy authorization letter of either the husband or wife for the application of water connection under the account name of his/her spouse●  Authorizing Person
– Marriage Contract (1 photocopy)●  Municipal Government of Indang,  Civil Registrar’s Office or Philippine Statistics Authority Office
– Valid ID Card (1 photocopy) of the authorizing party with picture and signature 
● One (1) photocopy of Duly Notarized Deed of Sale/Donation●   Municipal Government of Indang, Office of the Registry of Deeds
● One (1) photocopy of  Extra-Judicial Settlement of Estate or in the absence of the aforesaid document, all of the following must be submitted: 
– 1 photocopy of Death Certificate (of the property owner)●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– 1 photocopy of Birth Certificate (of the heir/applicant)●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– One (1) original copy of authorization to the heir/applicant for the application of water service connection by the remaining heirs●   Remaining heirs of the lot owner
– One (1) photocopy of valid ID Card with picture and signature each of the remaining heirs●   Remaining Heirs of the Property
● One (1) photocopy of  Certification from appropriate Housing Authority/Developer attesting to the Applicant’s ownership of the property●   Home Owner Association/Developer
● One (1) photocopy of  contract to sell●   Owner of the Property
● One (1) photocopy of  proof of latest billing of MERALCO●   MERALCO Office
Note: The registered account name in the MERALCO bill must be the direct applicant for water service 
c. For Settlers in Government Property  (all must be submitted): 
● Barangay Certification attesting that the lot is Government-owned 
● Notarized affidavit of undertaking (1 photocopy) 
d. For Corporate or Business Establishment (all must be submitted): 
● One (1) photocopy of  Lot title (if owned) , or Notarized Lease Contract (if rented) – 1 photocopy●   Lot Owner
● One (1) photocopy of  Secretary’s Certification and/or Board Resolution for Authorized Representative 
e. For Church (all must be submitted) 
● Lot Title (if owned) /  Duly Notarized Deed of Sale or Donation / Notarized Lease Contract (if rented) – 1 photocopy●   Property Owner
●Certification / Board Resolution / Appointment  for Authorized Representative (1 photocopy)●   Property Owner
Note: 
1.  For Building Two-storey and higher (all must be submitted) 
– 1 photocopy As-built Plan or Site Development Plan with Vicinity Map●   Property Owner
– Isometric Map with Pipe Sizes (1 photocopy)●   Property Owner
– Plumbing Lay-out Plan signed and sealed by a Registered Master Plumber (1 photocopy)●   Property Owner
2.  If the applicant has already an existing connection with good standing, he/she will not be required to submit valid identification as the Proof of Billing of IWD suffice the aforesaid requirement; Barangay Clearance must be submitted if the location of the new application is confined  to other barangay 
3.  If the new service connection being applied is within the same location or property of the existing connection (refers to location indicated in the same tax  declaration) there is no need for the  submission of proof of ownership, provided that the existing connection was applied after the adoption of the New Requirements relative to the application of new service connection with effectivity as of August 22, 2017 
How to Avail the Service:
Applicant/ClientService ProviderFeeProcessing TimePerson Responsible
1. Proceed to Customer Service Section.  Submit the complete requirements necessary for water service connection.  Fill-up Service Application and Construction Order (SACO) Form and Sign Contract for Water Service Installation.  Fill-up the Census Form for the Gender and Development (GAD) Program.

1. Get the complete requirements to the client

1.1 Prepare the SACO and Contract for signature of the client

1.2 Assist the client in filling-up of the Application and GAD Form
1.3 Facilitate orientation of IWD Uniform Policies and Procedures

1.4  Verify with the Billing System Administrator possible existence of the same account name with outstanding balances, and if unpaid water bill exist, require the client to fully settle his/her obligation or in case of partial settlement, will prepare the Promissory Note (PN) for outstanding balance

1.5 Prepare List of Materials and Schedule of Inspection.

Registration Fee – PHP 3,000.00 Materials: Note:  Estimate (as to size) for 1 Pc Saddle Clamp may vary depending on the size of the existing service line; the costs of other materials/fittings to be used may vary depending on the prevailing market price14 minutesCustomer Service Assistant(CSA)Commercial Division (CD)
 

2.  Actual inspection to identify on field the following:

2.1 System adequacy or inadequacy

2.2  availability of client’s plumbing installation

2.3  Adequacy of water supply

2.4 List of materials needed for the installation of water meter

2.5 Location of the proposed service

2.6 classification of connection being applied for

2.7 Identification of the existing account that will be set as “before the account of” as reference for entry of the new account to the billing system

None2 days, 3 hours, 29 minutesUtility Service Assistant (USA) Commercial Division
 3.  Attestment to the water supply adequacy or inadequacyNone15 minutesWater Resources Facilities Operator (WRFO) Production and Water Quality Division (PWQD)
 

4. Assess the required fees.

4.1 Prepare Promissory Note in case of installment basis.

4.2 Review and verify the Application Form,  list and cost  of materials and Promissory Note (PN) if any

None6 hours, 57 minutes Customer Service Assistant (CSA) Customer Service Officer (CSO) Division Manager Commercial Division
 5.  Approval of Installation 17 minutesGeneral Manager or Officer-InCharge (OIC) Office of the General Manager
2. Proceed to Cashier to pay the required fees and cost of materials  and receives corresponding Official Receipt.6. Accept payment, validate amount due from the SACO and issue Official ReceiptNone6 minutesCashier Admin and  Finance Division (AFD)
 7. Prepare Requisition and Issue Slip for Materials.None10 minutesCustomer Service Assistant (CD)(CSA)Commercial Division (CD)
 8.  Prepare Maintenance Order for Service Application and Construction Order (SACO) for installationNone 5 minutesCustomer Service Assistant (CSA)Commercial Division (CD)
 8.1  Forward to Engineering and Construction Division (ECD) the approved SACO form and its attachment for appropriate action. 2 minutes 
 9. Actual installation of water meterNone3 daysWater Maintenance Men
 9.1 Received SACO by the Head of Engineering and Construction Division.  Engineering and Construction
 9.2 Forward to WMM-A for review and schedule.  Division (ECD)
 9.3 Water Maintenance Man -A receive the materials from the Storekeeper.   
 9.4 Delegate the installation to Water Maintenance Men.   
 9.5 Execution of new service connection.   
 9.6 Have the contract to signed by the customer and give them the customer’s copy.   
 9.7 Forward the accomplished SACO form to Commercial Division   
 10.  Enter to Total Utility Billing System the newly installed service connectionsNone3 minutesBilling System Administrator Commercial Division (CD)
 TOTAL:PHP 3,000.00 + Sum of Materials6 days, 4 hours 
Form(s):

Application for Senior Citizen Discount Availment

Requirements:
Checklist of RequirementsWhere to Secure
1. Application Form for Senior Citizen Discount AvailmentIWD Office, Commercial Division-Customer Service Section
2. Latest Picture, 1 x 1 or 2 x 2 (1 copy )Applicant

3. Proof of Residence (any of the following):

Cedula (current year) 1 photocopy

Barangay Clearance 1 original copy

Municipal Government of Indang, Treasurer’s Office or Barangay Hall, Office of the Barangay Captain (where the service connection to be installed is located)

Barangay Hall, Office of the Barangay Captain (where the service connection is located)

 4. Valid Senior Citizen Card ID (1 photocopy)Applicant
5.  Other Valid ID Card (1 photocopy)       Note:  If the application is to be made through a Representative; the following requirement also has to be submitted:Applicant
6   Authorization letter of the Senior CitizenPerson being Represented
7.  Government Issued ID Card of the Representative (1 photocopy)Representative of the Applicant
How to Avail the Service:
Applicant/ClientService ProviderFeeProcessing TimePerson in Charge
1. Proceed to Customer Service Section.  Submit the complete requirements necessary for availment of 5% Senior Citizen Discount.  Fill-up and sign the Application for Senior Citizen Discount Form .

1. Get the complete requirements to the client

1.1  If the client is a new applicant, confirm/check with the Billing System if the particular Senior Citizen has been registered to Indang Water District (IWD) for a period of one (1) year

1.2 Assist the client in filling-up of the Application Form

1.3 Prepare Maintenance Order (MO) and Notice of Inspection Form

None15 minutesCustomer Service Assistant (CSA) Commercial Division (CD)
 2. Actual conduct of investigation to verify if the application for availment will be considered valid (verication if the Senior applying for Discount is residing in the particular household)None1 dayUtility Service Assistant (USA) Commercial Division
 3.  Verify and approved the Service RequestNone30 minutesCustomer Service Officer (CSO)Division Manager Commercial Division General Manager or Officer In Charge(OIC) Office of the General Manger
 4. Tag in the Billing System the approved Application for Senior Citizen’s Discount on the particular Account as “Senior Citizen”None25 minutesBilling System Administrator Commercial Division (CD)
 TOTAL:None1 day, 1 hour, 10 minutes 
Requirements:
Checklist of Requirements Where to Secure
1.  Valid Identification Card of the Applicant with picture and signature (1 photocopy)
2.a  Proof of ownership if the reason for change is due to sell of property
A. For Private Lot/Property (any of the following):
●Lot Title (1 photocopy) ●   Property Owner
Note: If the property have co-owner/s as stated/declared in the Lot Title, the following must be submitted:
– Authorization letter signed by the co-owner/s  to which the applicant is allowed to apply for the change of account name ●   Co-owner/s of the Property
– one (1) valid ID of the co-owner/s with picture and signature ●   Co-owner/s of the Property
●Certified Copy of the Building Permit
B. For Private Lot/Property with pending application for Title (any of the following):
●Tax declaration (land) Certificate with Transfer Certificate of Title (TCT) ●   Municipal Government of Indang, Assessor’s Office
a. If the applicant is not directly the owner of the property, the following must be submitted:
– If the owner/s is/are still living, authorization letter to the applicant for the change of account name attached photocopy of one (1) valid ID card with picture and signature; if deceased, one (1) photocopy of  *Death Certificate ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office (if no available personal copy)
– Birth Certificate (1 photocopy) of the heir/applicant ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Authorization letter by the remaining heirs to the heir/applicant for the change of account name (attached photocopy of 1 valid ID card each of    the remaining heirs with picture and signature) ●   Remaining heirs of the property owner
b. If the submitted Tax Declaration of Property has ownership of both the spouses, and the applicant is either the husband or wife, the following must be submitted:
– Authorization letter of either the husband or wife for the change of account name under the account name of his/her spouse ●   Authorizing Person
– Marriage Contract (1 photocopy) ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Valid ID Card (1 photocopy) of the authorizing party with picture and signature ●   Property Owner
● Duly Notarized Deed of Sale/Donation ●   Property Owner
● Extra-Judicial Settlement of Estate or in the absence of the aforesaid document, all of the following must be submitted:
– Death Certificate (of the property owner) ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Birth Certificate (of the heir/applicant) ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Authorization to the heir/applicant for the change of account name by the remaining heirs ●   Remaining heirs of the property owner
– One (1) photocopy of valid ID Card with picture and signature each of the remaining heirs ●   Remaining heirs of the Property
● Certification from appropriate Housing Authority/Developer attesting to the Applicant’s ownership of the property ●   Home Owners Association/Developer
● Contract to Sell
● Proof of latest billing of MERALCO ●   MERALCO Office
Note: The registered account name in the MERALCO bill must be the direct applicant for the change of account name
C. For Settlers in Government Property  (all must be submitted):
● Barangay Certification attesting that the lot is Government-owned
● Notarized affidavit of undertaking (1 photocopy)
D. For Corporate or Business Establishment (all must be submitted):
● Lot title (if owned) , or Notarized Lease Contract (if rented) – 1 photocopy
● Secretary’s Certification and/or Board Resolution for Authorized Representative (1 photocopy) ●   Corporation or Business Establishment  who is applying
2.b  If the change of account name is from the Deceased Person to the heir, all of the following must be submitted:
–  Death Certificate of the account owner (1 photocopy) ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
–  Birth Certificate of the heir ( 1 photocopy) ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
2.c  If the change of account name is due to Change of Civil Status, the following must be submitted:
● By Marriage ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Marriage Contract (1 photocopy)
● By Annulment/Declaration of Nullity of Marriage
– Court Order (1 photocopy) ●   Client’s/Applicant’s Copy
– Marriage Contract with annotation (1 photocopy) ●   Client’s/Applicant’s Copy
– Birth Certificate (1 photocopy) ●   Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
How to Avail the Service:
Applicant/Client Service Provider Fee Processing Time Person Responsible
1. Proceed to Customer service and report the request of change of account name.  Submit the complete requirements necessary for the transfer of connection. 1.  Get the complete requirements to the customer. Change of Account Name Fee PHP1,000.00 3 minutes Customer Service Assistant (CSA)
1.1  Prepare the Service Request Order for the change of account name Commercial Division (CD)
2.  Verify and approve the Service Request  None 6 hours, 43 minutes Customer Service Officer (CSO)Division Manager Commercial Division
3.  Tag in the Billing System the Change of Account Name Fee (if applicable)  None  25 minutes Billing System Administrator Commercial Division (CD)
2. Proceed to Cashier to pay the required fees and cost of materials 4. Accept the payment and issue Official Receipt (OR).   None 2 minutes Cashier Admin and  Finance Division(AFD)
5.   Update the Change of Account Name  in the Customer Information System  None 1 day Billing System Administrator Commercial Division (CD)
 TOTAL: PHP1,000.00 1 day, 7 hours, 13 minutes
Requirements:
Checklist of RequirementsWhere to Secure
NoneNone
How to Avail the Service:
Applicant/ClientService ProviderFeeProcessing TimePerson Responsible
1. Proceed to Customer Service Section for the request of change Water Meter and/or Brass Ball Valve and/or Brass Check Valve

1.  Prepare Service Request Order for the change of Water Meter and/or Brass Ball Valve and/or Brass Check Valve

1.1  Advise the customer to pay the cost of Water Meter and/or Brass Ball Valve and/or Brass Check Valve

Cost of One (1)water meter and materials will depend on the prevailing market price2 minutesCustomer Service Assistant (CSA) Commercial Division (CD)
2.  Proceed to Cashier to pay the required fees and cost of materials and receives corresponding Official receipt2.  Accept the payment and issue the Official Receipt (OR).None2 minutesCashier Admin and  Finance Division (AFD)
 3.  Verify and approved the Service RequestNone7 hours, 44 minutes 
 4. Prepare Requisition and  Issue Slip for Materials.None10 minutesCustomer Service Assistant (CSA) Commercial Division (CD)
 5.  Actual Change of Water Mater and/or Brass Ball Valve and/or Brass Check ValveNone1 day, 4 hours, 30 minutesUtility Service Assistant (USA) Commercial Division
 6.  Update in the Billing System-Customer Account Information (Meter Information) if the activity taken is Change of Water Meter.None2 minutesBilling System Administrator Commercial Division (CD)
 TOTAL:None2 days, 4 hours, 30 minutes 
Requirements:
Checklist of Requirements Where to Secure
None None
How to Avail the Service:
Applicant/Client Service Provider Fee Processing Time Person Responsible
1. Proceed to Customer Service section and report the request for the conduct of infield testing of water meter. 1. Review the customer’s account history for comparison of water usage. 1.1 Prepare Service Request Order. Advise concessionaire of the infield testing schedule. None 10 minutes Customer Service Assistant (CSA) Commercial Division (CD)
2. Verify and approve the Service Request None 6 hours, 44 minutes Customer Service Officer (CSO) Division Manager Commercial Division (CD)
3. Actual  in-field test 3.1 Advise the customer on the result of test and provide details and necessary action to resolve the problem. None 2 days, 4 hours, 26 minutes Utility Service Assistant (USA) Commercial Division (CD)
TOTAL: None 3 days, 3 hours, 20 minutes
Requirements:
Checklist of Requirements Where to Secure
None None
How to Avail the Service:
Applicant/Client Service Provider Fee Processing Time Person Responsible
1. Proceed to Customer Service and report the existence of possible illegal connection. 1. Record the report in the logbook 1.1  Prepare the  Maintenance Order (MO) None 5 minutes Customer Service Assistant (CSA) Commercial Division (CD)
2.  Verify and approve the Maintenance Order (MO) None 4 hours Customer Service Assistant (CSA) Commercial Division (CD)
3. Actual conduct of investigation to identify if the report of the existence of possible illegal connection is valid 3.1 Upon identifying the illegal case, pictures will be taken as physical evidence of the offense 3.2 Prepare narrative report on illegal connection based on the investigation conducted to be attached to the accomplished MO 3.3  File a complaint/report to the Barangay office where the illegal connection existed/found 3.4  File a report in the Municipal Police Station to be filed in the Police Blotter Book as attested by the Notarized Sworn Affidavit of Incident and copy of  pictures taken. 3.5  Submit the report to the Division Manager/Designated Head for appropriate action None 1 day Utility Service Assistant (USA) Commercial Division (CD)
4.  Prepare a written notice informing the concerned customers of the offense and the fine/penalty and bill difference, if any that will be levied to them. None 2 hours Customer Service Officer – A Commercial Division (CD)
5 .  Verify and approve/sign the written notice None 1 hour Division Manager Commercial Division(CD) General Manager or Officer-InCharge(OIC) Office of the General Manager
6. Deliver/Send to the concerned customer the written notice (via personal delivery or through registered mail) Note:  The IWD shall have the right and authority to disconnect the water services, five (5) days after service of written notice to that effect except on Sundays and holidays, without a need of a court or administrative order and deny restoration of the same, when a prima facie evidence of theft or pilferage shall have been established in accordance with Section 8 – Anti Pilferage of the  Republic Act 8041 – The National Water Crisis of 1995; Provided, that a notice shall have been issued even upon discovery for the first time of the presence of any of the circumstances herein enumerated; Provided further, that the water service shall not be disconnected or shall be immediately restored upon deposit, by the person concerned, of the difference of the billing made by IWD; Provided, finally, that the deposit shall be credited against future billings, with legal interest thereon where the alleged theft pilferage or current diversion has not been committed, without prejudice to being indemnified for damages in accordance with the civil code and other existing laws. None 1 hour Utility Service Assistant(USA) Commercial Division (CD)
TOTAL: None  2 days, 5 minutes  
Requirements:
Checklist of Requirements Where to Secure
None None
How to Avail the Service:
Applicant/Client Service Provider Fee Processing Time Person Responsible
1. Proceed to Customer Service and report the leaks complaints or request or other customer complaints. 1. Record the report/complaint in the logbook 1.1  Prepare the  Maintenance Order (MO) None (Customer will provide the necessary materials for the repair) 5 minutes Customer Service Assistant (CSA)Commercial Division (CD)
2.  Verify and approve the Maintenance Order (MO) None 6 hours, 47 minutes Customer Service Officer       (CSO) Division Manager Commercial Division (CD)
3.  Forward the approved MO to Engineering and Construction Division (ECD) for appropriate action. None 5 minutes Customer Service Officer       (CSO) Division Manager Commercial Division (CD)
4.  Actual repair and maintenance 4.1 Received Maintenance Order by the Head of Engineering and Construction Division. 4.2 Forward to WMM-A for review and schedule. 4.3 Delegate the execution to Water Maintenance Men B/C. 4.4 Execution of necessary repair/maintenance None 1 day Water maintenance Men( WMM) Engineering and Construction Division (ECD)
TOTAL: None (Customer will provide the necessary materials for the repair) 1 day, 6 hours, 57 minutes
Requirements:
Checklist of Requirements Where to Secure
None None
How to Avail the Service:
Applicant/Client Service Provider Fee Processing Time Person Responsible
1. Proceed to Customer Service Section for the request of reclassification of service connection. 1.  Prepare the Service Request (SR) Order for inspection for possible reclassification of service connection 1.1  Advise the customer that an  inspection will be conducted to verify that the service connection can be reclassify from commercial to residential None 10 minutes Customer Service Assistant (CSA) Commercial Division (CD)
2.  Verify and approved the Service Request  None 6 hours Customer Service Officer (CSO)
3.  Forward the approved SR to Utility Service Assistant (USA)  for appropriate action  None 10 minutes Division Manager Commercial Division Customer Service Assistant (CSA) Commercial Division (CD)
4.  Actual inspection to verify the validity of the request by the customer to reclass the service connection from Commercial to Residential 4.1  Upon identification of the proper classification, USA will inform the customer and have them sign on the SR Order signifying that the action taken satisfied the request 4.2.  Submit the accomplished SR  to Billing System Administrator for proper tagging to system  None 1 day Utility Service Assistant (USA) Commercial Division
  TOTAL:  None 1 day,  6 hours, 20 minutes
Requirements:
Checklist of Requirements Where to Secure
If the account to be reconnected was disconnected due to Request for Temporary Closure of service connection, the following must be submitted:
1.  Valid Identification Card (1 photopy) of the registered owner Registered Owner
Note:  If the request is to be made through a Representative:
2.  Authorization letter or Special Power of Attorney (SPA) Registered Owner
3.  Valid Identification Card of the Representative (1 photocopy) Representative of the Registered Owner
How to Avail the Service:
Applicant/Client Service Provider Fee Processing Time Person Responsible
1. Proceed to Cashier to pay the required fees and outstanding bills (if any).                                                         Note:  If the request for reconnection is a disconnected account from request for temporary closure of service connection, submit the necessary requirements needed for the reconnection 1.  Accept the payment 1.1 Issue the Official Receipt (OR).                                             1.2  Forward the customer’s official receipt to  the Customer Service Section for the preparation of Maintenance Order (MO) for Reconnection Reconnection Fee PHP300.00 if less than one year disconnected  and  PHP 3,000.00 if long disconnected (one year and above) 2 minutes Customer Service Assistant (CSA) Commercial Division (CD)
2.  Prepare the MO for Reconnection                               2.1  Verify to Billing System Administrator the key number (if padlocked) or water meter (if pulled-out)  None 2 minutes Customer Service Assistant (CSA) Commercial Division (CD)
3.  Verify and approve the MO  None 6 hours, 44 minutes Customer Service Officer (CSO) Division Manager Commercial Division
4.  Release the key (if padlocked) or water meter (if pulled-out)  None 5 minutes Billing System Administrator Commercial Division (CD)
5.  Actual reconnection.  None 4 hours, 28 minutes Storekeeper Admin and Finance Division (AFD) Utility Service Assistant (USA)
6.  Tag in the Billing System the account as Reconnected”  None 2 minutes Billing System Administrator Commercial Division (CD)
  TOTAL: Reconnection Fee PHP300.00 if less than one year disconnected and  PHP 3,000.00 if long disconnected(one year and above) 1 day, 3 hours, 23  minutes
Requirements:
Checklist of Requirements Where to Secure
●  If transacted by the Registered Owner
1. One (1) valid ID card ( photocopy) with picture and signature Registered Owner
● If transacted by Representative
1.  One (1) valid ID card (photocopy) of the representative with picture and signature Representative of the Registered Owner
2.  One (1) valid ID card (photocopy) of the Registered Owner with picture and signature Registered Owner
3.  Authorization letter of the Registered Owner or Special Power of Attorney (SPA) Registered Owner
How to Avail the Service:
Applicant/Client Service Provider Fee Processing Time Person Responsible
1. Proceed to Customer Service Section for the request of temporary closure of water service connection and submit the requirements. 1. Get the requirements to the customer. 1.1 Verify with the Billing System Administrator if there is an existing accounts payable of water bill and advise the customer to settle payment before the temporary closure of service connection pursue. None 2 minutes Customer Service Assistant (CSA) Commercial Division (CD)
 2.  Proceed to Cashier to pay the required fees and cost of materials and receives corresponding Official receipt 2.  Accept the payment and issue the Official Receipt (OR). None 2 minutes Cashier Admin and  Finance Division (AFD)
3. Prepare the Service Request Order None 2 minutes Customer Service Assistant (CSA) Commercial Division (CD)
4.  Verify and approve the      Service Request None 7 hours, 32 minutes Customer Service Officer (CSO) Division Manager Commercial Division
5.  Actual Temporary Disconnection of Water Service Connection. None 1 day, 3 hours, 27 minutes Utility Service Assistant (USA) Commercial Division (CD)
6.  Tag in the billing system the account as disconnected. None 2 minutes Billing System Admisnistrator Commercial Division (CD)
TOTAL: None 2 days, 3 hours, 7 minutes
Requirements:
Checklist of RequirementsWhere to Secure
1. Barangay Clearance (1 original)● Barangay Hall, Office of the Barangay Captain (where the service connection to be transferred is located).
Note:  Applicable for submission  if the Transfer of Connection will be  from one Barangay to another 
2.  Proof of Ownership 
A. For Private Lot/Property (any of the following): 
● Lot Title (1 photocopy)● Co-owner/s of the Property
Note:  If the property have co-owner/s as stated/declared in the Lot Title, the following must be submitted: 
– Authorization letter signed by the co-owner/s stating the area and if possible the location to which the applicant is allowed to transfer connection● Co-owner/s of the Property
– one (1) valid ID of the co-owner/s with picture and signature● Co-owner/s of the Property
● Certified Copy of the Building Permit● Municipal Government of Indang, Engineering Office
B. For Private Lot/Property with pending application for Title (any of the following): 
● Tax declaration (land) Certificate with Transfer Certificate of Title (TCT)● Municipal Government of Indang,  Assessor’s Office
a. If the applicant is not directly the owner of the property, the following must be submitted: 
 – If the owner/s is/are still living, authorization letter to the heir/applicant for the transfer of water service connection attached photocopy of one (1) valid ID card with picture and signature; if deceased, one (1) photocopy of  *Death Certificate●  Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Birth Certificate (1 photocopy) of the heir/applicant●  Heir/Applicant
 – Authorization letter by the remaining heirs to the heir/applicant for the transfer of  connection  (attached photocopy of 1 valid ID card each of the remaining heirs with picture and signature)●  Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
b. If the submitted Tax Declaration of Property has ownership of both the spouses, and the applicant is either the husband or wife, the following must be submitted:●  Remaining heirs of the property owner
– Authorization letter of either the husband or wife for the transfer of connection under the account name of his/her spouse●  Authorizing Person
– Marriage Contract (1 photocopy)●  Municipal Government of Indang,  Civil Registrar’s Office or Philippine Statistics Authority Office
– Valid ID Card (1 photocopy) of the authorizing party with picture and signature●  Authorizing Person
● Duly Notarized Deed of Sale/Donation● Owner of the Property
● Extra-Judicial Settlement of Estate or in the absence of the aforesaid document, all of the following must be submitted:● Owner of the Property
– Death Certificate (of the property owner)● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Birth Certificate (of the heir/applicant)● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office
– Authorization to the heir/applicant for the transfer of connection by the remaining heirs● Remaining heirs of the property owner
– one (1) photocopy of valid ID Card with picture and signature each of the remaining heirs● Remaining Heirs of the Property
● Certification from appropriate Housing Authority/Developer attesting to the Applicant’s ownership of the property● Owner of the Property
● Contract to Sell● Owner of the Property
● Proof of latest billing of MERALCO● MERALCO Office
Note: The registered account name in the MERALCO bill must be the direct applicant for transfer of connection 
C. For Corporate or Business Establishment (all must be submitted): 
● Lot title (if owned) , or Notarized Lease Contract (if rented) – 1 photocopy● Owner of the Property
● Secretary’s Certification and/or Board Resolution for Authorized Representative (1 photocopy)● Owner of the Property
D.  For Church (all must be submitted) 
●  Lot Title (if owned) /  Duly Notarized Deed of Sale or Donation / Notarized Lease Contract (if rented) – 1 photocopy● Owner of the Property
● Certification / Board Resolution / Appointment  for Authorized Representative (1 photocopy)● Owner of the Property
Note:  Proof of ownership will not be required if the transfer of connection is within the same location (refers to location indicated in the same tax declaration) or property of the existing connection to be transferred 
How to Avail the Service:
Applicant/ClientService ProviderFeeProcessing TimePerson Responsible
1. Proceed to Customer service and report the request for transfer/relocation of  service connection. Submit the complete requirements necessary for the transfer of connection.

1. Get the complete requirements to the customer.

1.1 Prepare the Service Request  Order for the transfer/relocation of connection.

1.2 Advise the customer that an inspection will be conducted to determine the location and materials needed for the transfer.

Transfer/Relocation Fee

PHP 500.00

2 minutesCustomer Service Assistant (CSA) Commercial Division (CD)
 2.  Verify and approve the Service Request.None5 hours, 46 minutes

Customer Service Officer (CSO) Division Manager

Commercial Division

 

3. Actual inspection to identify on field the following:

3.1 location where the service connection is to be transferred/relocated;

3.2 list of materials needed for the transfer/relocation of connection.

None1 day,4 hours, 25 minutesUtility Service Assistant (USA)Commercial Division (CD)
 

4.  Assess the required fees and     cost of materials, if any.

4.1 Prepare Promissory Note in case of installment basis.

4.2 Review and verify the  list and cost  of materials and Promissory Note (PN) if any;

4.3  Tag the Transfer/Relocation fee in the Billing System.

None27 minutesCustomer Service Assistant (CSA) Billing System Administrator Commercial Division (CD)
2. Proceed to Cashier to pay the required fees and cost of materials and receives corresponding Official receipt5.  Accept the payment and issue the Official Receipt (OR).None2  minutesCashier Admin and  Finance Division (AFD)
 6. Prepare Requisition and Issue Slip for Materials, if anyNone10 minutesCustomer Service Assistant (CSA) Commercial Division (CD)
 

7. Prepare Maintenance Order (MO) for Transfer/Relocation of Connection.

7.1  Forward to Engineering and Construction Division (ECD) the approved MO for transfer/relocation  of connection  for appropriate action.

None2 minutesCustomer Service Assistant (CSA) Commercial Division (CD)
 

8. Actual transfer/relocation  of connection

8.1 Received Transfer/Relocation Order by the Head of Engineering and Construction Division.

8.2 Forward to WMM-A for review.

8.3 Water Maintenance Man -A receive the materials from the Storekeeper.

8.4 Delegate the transfer/relocation to Water Maintenance Men.

8.5 Execution of Transfer/Relocation.

8.6 Forward the accomplished Transfer/Relocation Order to Commercial Division.

None

3 days

 

Water Maintenance Men (WWM) Engineering and Construction Division (ECD)
 TOTAL:

Transfer/Relocation Fee

PHP 500.00

5 days, 2 hours, 54 minutes