Services
List of External Services
Application for New Service Connection
Application for Senior Citizen Discount
Change of Account Name
Change of Stuck/Defective Water Meter and/or Brass Ball Valve and/or Brass Check Valve
In-field Testing of Water Meter
Investigation for Possible Illegal Connection
Leaks and Other Customer Complaints or Requests
Reclassification of Connection
Reconnection
Temporary Closure of Service Connection
Transfer/Relocation of Service Connection
Application for New Service Connection
Forms:
Service Application and Construction Order Form (SACO)
IWD Contract for New Service Connection
Requirements:
| Checklist of Requirements | Where to Secure |
| 1. Valid Identification | |
| a. If transacted by Applicant: | |
| ● One (1) valid ID card (original and photocopy) with picture and signature | ● Person who is applying |
| ● Barangay Clearance (1 original) | ● Barangay Hall, Office of the Barangay Captain (where the service connection to be installed is located) |
| ● Cedula (current year, 1 photocopy) | ● Municipal Government of Indang, Treasurer’s Office or Barangay Hall, Office of the Barangay Captain(where the service connection to be installed is located) |
| b. If transacted by Representative | |
| ● One (1) valid ID card ( photocopy) of the representative with picture and signature | ● Person to represent |
| ● One (1) valid ID card ( photocopy) of the applicant with picture and signature | |
| ● 1 original copy of Authorization letter of the applicant or Special Power of Attorney (SPA) | ● Person being Represented |
| ● Barangay Clearance of applicant (1 original) | ● Barangay Hall, Office of the Barangay Captain(where the service connection to be installed is located) |
| ● Cedula of applicant (current year, 1 photocopy) | ● Municipal Government of Indang, Treasurer’s Office or Barangay Hall , Office of the Barangay Captain (where the service connection to be installed is located) |
| c. If transacted by Corporate Representative | |
| ● One (1) valid ID card (photocopy) of the representative with picture and signature | ● Person to represent |
| ● 1 original copy of Authorization covered by a Board Resolution confirmed by Board Secretary | |
| 2. Proof of Ownership | |
| a. For Private Lot/Property (any of the following): | |
| ●Lot Title (1 photocopy) | ● Municipal Government of Indang, Office of the Registry of Deeds |
| Note: If the property have co-owner/s as stated/declared in the Lot Title, the following must be submitted: | |
| – 1 original copy of Authorization letter signed by the co-owner/s stating the area and if possible the location to which the applicant is allowed to apply for water connection under the latter’s account name | ● Co-owner of the property |
| – One (1) photocopy of valid ID of the co-owner/s with picture and signature | ● Co-owner of the property |
| ●Certified Copy of the Building Permit | ● Municipal Government of Indang, Engineering Office |
| b. For Private Lot/Property with pending application for Title (any of the following): | |
| ● Tax declaration (land) Certificate with Transfer Certificate of Title (TCT) | ● Municipal Government of Indang, Assessor’s Office |
| a. If the applicant is not directly the owner of the property, the following must be submitted: | ● Lot Owner |
| – If the owner/s is/are still living, authorization letter to the heir/applicant for the application of water service connection attached photocopy of one (1) valid ID card with picture and signature; if deceased, one (1) photocopy of *Death Certificate | * Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Birth Certificate (1 photocopy) of the heir/applicant | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – One (1) original copy of authorization letter by the remaining heirs to the heir/applicant for the application of water service connection (attached photocopy of 1 valid ID card each of the remaining heirs with picture and signature) | ● Remaining heirs of the property owner |
| b. If the submitted Tax Declaration of Property has ownership of both the spouses, and the applicant is either the husband or wife, the following must be submitted: | |
| – One (1) original copy authorization letter of either the husband or wife for the application of water connection under the account name of his/her spouse | ● Authorizing Person |
| – Marriage Contract (1 photocopy) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Valid ID Card (1 photocopy) of the authorizing party with picture and signature | |
| ● One (1) photocopy of Duly Notarized Deed of Sale/Donation | ● Municipal Government of Indang, Office of the Registry of Deeds |
| ● One (1) photocopy of Extra-Judicial Settlement of Estate or in the absence of the aforesaid document, all of the following must be submitted: | |
| – 1 photocopy of Death Certificate (of the property owner) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – 1 photocopy of Birth Certificate (of the heir/applicant) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – One (1) original copy of authorization to the heir/applicant for the application of water service connection by the remaining heirs | ● Remaining heirs of the lot owner |
| – One (1) photocopy of valid ID Card with picture and signature each of the remaining heirs | ● Remaining Heirs of the Property |
| ● One (1) photocopy of Certification from appropriate Housing Authority/Developer attesting to the Applicant’s ownership of the property | ● Home Owner Association/Developer |
| ● One (1) photocopy of contract to sell | ● Owner of the Property |
| ● One (1) photocopy of proof of latest billing of MERALCO | ● MERALCO Office |
| Note: The registered account name in the MERALCO bill must be the direct applicant for water service | |
| c. For Settlers in Government Property (all must be submitted): | |
| ● Barangay Certification attesting that the lot is Government-owned | |
| ● Notarized affidavit of undertaking (1 photocopy) | |
| d. For Corporate or Business Establishment (all must be submitted): | |
| ● One (1) photocopy of Lot title (if owned) , or Notarized Lease Contract (if rented) – 1 photocopy | ● Lot Owner |
| ● One (1) photocopy of Secretary’s Certification and/or Board Resolution for Authorized Representative | |
| e. For Church (all must be submitted) | |
| ● Lot Title (if owned) / Duly Notarized Deed of Sale or Donation / Notarized Lease Contract (if rented) – 1 photocopy | ● Property Owner |
| ●Certification / Board Resolution / Appointment for Authorized Representative (1 photocopy) | ● Property Owner |
| Note: | |
| 1. For Building Two-storey and higher (all must be submitted) | |
| – 1 photocopy As-built Plan or Site Development Plan with Vicinity Map | ● Property Owner |
| – Isometric Map with Pipe Sizes (1 photocopy) | ● Property Owner |
| – Plumbing Lay-out Plan signed and sealed by a Registered Master Plumber (1 photocopy) | ● Property Owner |
| 2. If the applicant has already an existing connection with good standing, he/she will not be required to submit valid identification as the Proof of Billing of IWD suffice the aforesaid requirement; Barangay Clearance must be submitted if the location of the new application is confined to other barangay | |
| 3. If the new service connection being applied is within the same location or property of the existing connection (refers to location indicated in the same tax declaration) there is no need for the submission of proof of ownership, provided that the existing connection was applied after the adoption of the New Requirements relative to the application of new service connection with effectivity as of August 22, 2017 |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service Section. Submit the complete requirements necessary for water service connection. Fill-up Service Application and Construction Order (SACO) Form and Sign Contract for Water Service Installation. Fill-up the Census Form for the Gender and Development (GAD) Program. | 1. Send message in Facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information: -Applicant’s Name -Complete Address -Cellphone number or landline number -Download the Service Application and Construction Order (SACO) Form, Contract for Water Service Installation and the Gender and Development (GAD) Form either from our facebook page or website; read the IWD Uniform Policies and Procedures; fill-up SACO and GAD Forms; and sign Contract for Water Service Installation -Send pictures of the requirements necessary for water service connection | 1. Get the complete requirements to the client 1.1 Prepare the SACO and Contract for signature of the client 1.2 Assist the client in filling-up of the Application and GAD Form 1.3 Facilitate orientation of IWD Uniform Policies and Procedures 1.4 Verify with the Billing System Administrator possible existence of the same account name with outstanding balances, and if unpaid water bill exist, require the client to fully settle his/her obligation or in case of partial settlement, will prepare the Promissory Note (PN) for outstanding balance 1.5 Prepare List of Materials and Schedule of Inspection. | 1. Download and print the accomplished SACO and GAD Forms, signed Contract Forms for Water Service Installation; pictures of the requirements necessary for water service connection. 1.2Verify with the Billing System Administrator possible existence of the same account name with outstanding balances, and if unpaid water bill exist, require the client to fully settle his/her obligation or in case of partial settlement, will prepare the Promissory Note (PN) for outstanding balance. 1.3 Prepare List of Materials and Schedule of Inspection. | Registration Fee – PHP 3,000.00 Materials: Note: Estimate (as to size) for 1 Pc Saddle Clamp may vary depending on the size of the existing service line; the costs of other materials/fittings to be used may vary depending on the prevailing market price | 14 minutes | Customer Service Assistant(CSA)Commercial Division (CD) |
| 2. Actual inspection to identify on field the following: 2.1 System adequacy or inadequacy 2.2 availability of client’s plumbing installation 2.3 Adequacy of water supply 2.4 List of materials needed for the installation of water meter 2.5 Location of the proposed service 2.6 classification of connection being applied for 2.7 Identification of the existing account that will be set as “before the account of” as reference for entry of the new account to the billing system | None | 2 days, 3 hours, 29 minutes | Utility Service Assistant (USA) Commercial Division | |||
| 3. Attestment to the water supply adequacy or inadequacy | None | 15 minutes | Water Resources Facilities Operator (WRFO) Production and Water Quality Division (PWQD) | |||
| 4. Assess the required fees. 4.1 Prepare Promissory Note in case of installment basis. 4.2 Review and verify the Application Form, list and cost of materials and Promissory Note (PN) if any | None | 6 hours, 57 minutes | Customer Service Assistant (CSA) Customer Service Officer (CSO) Division Manager Commercial Division | |||
| 5. Approval of Installation | 17 minutes | General Manager or Officer-InCharge (OIC) Office of the General Manager | ||||
| 2. Proceed to Cashier to pay the required fees and cost of materials and receives corresponding Official Receipt. | 6. Accept payment, validate amount due from the SACO and issue Official Receipt | None | 6 minutes | Cashier Admin and Finance Division (AFD) | ||
| 7. Prepare Requisition and Issue Slip for Materials. | None | 10 minutes | Customer Service Assistant (CD)(CSA)Commercial Division (CD) | |||
| 8. Prepare Maintenance Order for Service Application and Construction Order (SACO) for installation | None | 5 minutes | Customer Service Assistant (CSA)Commercial Division (CD) | |||
| 8.1 Forward to Engineering and Construction Division (ECD) the approved SACO form and its attachment for appropriate action. | 2 minutes | |||||
| 9. Actual installation of water meter | None | 3 days | Water Maintenance Men | |||
| 9.1 Received SACO by the Head of Engineering and Construction Division. | Engineering and Construction | |||||
| 9.2 Forward to WMM-A for review and schedule. | Division (ECD) | |||||
| 9.3 Water Maintenance Man -A receive the materials from the Storekeeper. | ||||||
| 9.4 Delegate the installation to Water Maintenance Men. | ||||||
| 9.5 Execution of new service connection. | ||||||
| 9.6 Have the contract to signed by the customer and give them the customer’s copy. | ||||||
| 9.7 Forward the accomplished SACO form to Commercial Division | ||||||
| 10. Enter to Total Utility Billing System the newly installed service connections | None | 3 minutes | Billing System Administrator Commercial Division (CD) | |||
| TOTAL: | PHP 3,000.00 + Sum of Materials | 6 days, 4 hours | ||||
Application for Senior Citizen Discount
Form(s):
Application for Senior Citizen Discount Availment
Requirements:
| Checklist of Requirements | Where to Secure |
| 1. Application Form for Senior Citizen Discount Availment | IWD Office, Commercial Division-Customer Service Section |
| 2. Latest Picture, 1 x 1 or 2 x 2 (1 copy ) | Applicant |
| 3. Proof of Residence (any of the following): Cedula (current year) 1 photocopy Barangay Clearance 1 original copy | Municipal Government of Indang, Treasurer’s Office or Barangay Hall, Office of the Barangay Captain (where the service connection to be installed is located) Barangay Hall, Office of the Barangay Captain (where the service connection is located) |
| 4. Valid Senior Citizen Card ID (1 photocopy) | Applicant |
| 5. Other Valid ID Card (1 photocopy) Note: If the application is to be made through a Representative; the following requirement also has to be submitted: | Applicant |
| 6 Authorization letter of the Senior Citizen | Person being Represented |
| 7. Government Issued ID Card of the Representative (1 photocopy) | Representative of the Applicant |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person in Charge | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service Section. Submit the complete requirements necessary for availment of 5% Senior Citizen Discount. Fill-up and sign the Application for Senior Citizen Discount Form . | 1. Send message in IWD Facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information:
-Applicant’s Name
-Complete address
-Cellphone number or Landline number
1.1 Send also pictures of the complete requirements necessary for availment of 5% Senior Citizen Discount. |
1. Get the complete requirements to the client 1.1 If the client is a new applicant, confirm/check with the Billing System if the particular Senior Citizen has been registered to Indang Water District (IWD) for a period of one (1) year 1.2 Assist the client in filling-up of the Application Form 1.3 Prepare Maintenance Order (MO) and Notice of Inspection Form | Prepare Application Form for Senior Citizen Discount
1.1 Download and print the submitted requirements (if any) 1.2 Prepare Maintenance Order (MO) and Notice of Inspection Form 1.3 Endorse to USA Application Form for proper signature of the applicant upon conduct of investigation |
None | 15 minutes | Customer Service Assistant (CSA) Commercial Division (CD) |
| 2. Actual conduct of investigation to verify if the application for availment will be considered valid (verication if the Senior applying for Discount is residing in the particular household) | 2. Actual conduct of investigation to verify if the application for availment will be considered valid (verification if the Senior applying for Discount is residing in the particular household)
2.1 Get the complete requirements to the client 2.2 Assist the client in signing the Application Form |
online | 1 day | Utility Service Assistant (USA) Commercial Division | ||
| 3. Verify and approved the Service Request | None | 30 minutes | Customer Service Officer (CSO)Division Manager Commercial Division General Manager or Officer In Charge(OIC) Office of the General Manger | |||
| 4. Tag in the Billing System the approved Application for Senior Citizen’s Discount on the particular Account as “Senior Citizen” | None | 25 minutes | Billing System Administrator Commercial Division (CD) | |||
| Total | None | 1 day, 1 hour, 10 minutes | ||||
Change of Account Name
Requirements:
| Checklist of Requirements | Where to Secure |
| 1. Valid Identification Card of the Applicant with picture and signature (1 photocopy) | |
| 2.a Proof of ownership if the reason for change is due to sell of property | |
| A. For Private Lot/Property (any of the following): | |
| ●Lot Title (1 photocopy) | ● Property Owner |
| Note: If the property have co-owner/s as stated/declared in the Lot Title, the following must be submitted: | |
| – Authorization letter signed by the co-owner/s to which the applicant is allowed to apply for the change of account name | ● Co-owner/s of the Property |
| – one (1) valid ID of the co-owner/s with picture and signature | ● Co-owner/s of the Property |
| ●Certified Copy of the Building Permit | |
| B. For Private Lot/Property with pending application for Title (any of the following): | |
| ●Tax declaration (land) Certificate with Transfer Certificate of Title (TCT) | ● Municipal Government of Indang, Assessor’s Office |
| a. If the applicant is not directly the owner of the property, the following must be submitted: | |
| – If the owner/s is/are still living, authorization letter to the applicant for the change of account name attached photocopy of one (1) valid ID card with picture and signature; if deceased, one (1) photocopy of *Death Certificate | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office (if no available personal copy) |
| – Birth Certificate (1 photocopy) of the heir/applicant | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Authorization letter by the remaining heirs to the heir/applicant for the change of account name (attached photocopy of 1 valid ID card each of the remaining heirs with picture and signature) | ● Remaining heirs of the property owner |
| b. If the submitted Tax Declaration of Property has ownership of both the spouses, and the applicant is either the husband or wife, the following must be submitted: | |
| – Authorization letter of either the husband or wife for the change of account name under the account name of his/her spouse | ● Authorizing Person |
| – Marriage Contract (1 photocopy) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Valid ID Card (1 photocopy) of the authorizing party with picture and signature | ● Property Owner |
| ● Duly Notarized Deed of Sale/Donation | ● Property Owner |
| ● Extra-Judicial Settlement of Estate or in the absence of the aforesaid document, all of the following must be submitted: | |
| – Death Certificate (of the property owner) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Birth Certificate (of the heir/applicant) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Authorization to the heir/applicant for the change of account name by the remaining heirs | ● Remaining heirs of the property owner |
| – One (1) photocopy of valid ID Card with picture and signature each of the remaining heirs | ● Remaining heirs of the Property |
| ● Certification from appropriate Housing Authority/Developer attesting to the Applicant’s ownership of the property | ● Home Owners Association/Developer |
| ● Contract to Sell | |
| ● Proof of latest billing of MERALCO | ● MERALCO Office |
| Note: The registered account name in the MERALCO bill must be the direct applicant for the change of account name | |
| C. For Settlers in Government Property (all must be submitted): | |
| ● Barangay Certification attesting that the lot is Government-owned | |
| ● Notarized affidavit of undertaking (1 photocopy) | |
| D. For Corporate or Business Establishment (all must be submitted): | |
| ● Lot title (if owned) , or Notarized Lease Contract (if rented) – 1 photocopy | |
| ● Secretary’s Certification and/or Board Resolution for Authorized Representative (1 photocopy) | ● Corporation or Business Establishment who is applying |
| 2.b If the change of account name is from the Deceased Person to the heir, all of the following must be submitted: | |
| – Death Certificate of the account owner (1 photocopy) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Birth Certificate of the heir ( 1 photocopy) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| 2.c If the change of account name is due to Change of Civil Status, the following must be submitted: | |
| ● By Marriage | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Marriage Contract (1 photocopy) | |
| ● By Annulment/Declaration of Nullity of Marriage | |
| – Court Order (1 photocopy) | ● Client’s/Applicant’s Copy |
| – Marriage Contract with annotation (1 photocopy) | ● Client’s/Applicant’s Copy |
| – Birth Certificate (1 photocopy) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer service and report the request of change of account name. Submit the complete requirements necessary for the transfer of connection. | 1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information: -Account Name -Complete address Cellphone number or Landline number Send also pictures of the complete requirements necessary for the change of account name | 1. Get the complete requirements to the customer. | 1. Download and print the submitted requirements.
1.1 Prepare the ServiceRequest Order for the change of account name |
Change of Account Name Fee PHP1,000.00 | 3 minutes | Customer Service Assistant (CSA) |
| 1.1 Prepare the Service Request Order for the change of account name | Commercial Division (CD) | |||||
| 2. Verify and approve the Service Request | None | 6 hours, 43 minutes | Customer Service Officer (CSO)Division Manager Commercial Division | |||
| 3. Tag in the Billing System the Change of Account Name Fee (if applicable) | None | 15 minutes | Billing System Administrator Commercial Division (CD) | |||
| 4. Inform the customer of the amount to be paid (if applicable) through call/e-mail/text message for the change of account name fee. | None | 10 minutes | Cashier Admin and Finance Division(AFD) | |||
| 2. Proceed to Cashier to pay the required fees and cost of materials | 4. Accept the payment and issue Official Receipt (OR). | 5. Accept the payment and issue Official Receipt (OR). | None | 2 minutes | Cashier Admin and Finance Division(AFD) | |
| 5. Update the Change of Account Name in the Customer Information System | 6. Update the Change of Account Name in the Customer Information System | None | 1 day | Billing System Administrator Commercial Division (CD) | ||
| TOTAL: | PHP1,000.00 | 1 day, 7 hours, 13 minutes | ||||
Change of Stuck/Defective Water Meter and/or Brass Ball Valve and/or Brass Check Valve
Requirements:
| Checklist of Requirements | Where to Secure |
| None | None |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service Section for the request of change Water Meter and/or Brass Ball Valve and/or Brass Check Valve | 1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information: -Account Name -Complete address -Cellphone number | 1. Prepare Service Request Order for the change of Water Meter and/or Brass Ball Valve and/or Brass Check Valve 1.1 Advise the customer to pay the cost of Water Meter and/or Brass Ball Valve and/or Brass Check Valve | 1. Prepare Service Request Order for the change of Water Meter and/or Brass Ball Valve and/or Brass Check Valve
1.1 Inform the customer through call/e-mail/text message to pay the cost of Water Meter and/or Brass Ball Valve and/or Brass Check Valve |
Cost of One (1)water meter and materials will depend on the prevailing market price | 2 minutes | Customer Service Assistant (CSA) Commercial Division (CD) |
| 2. Proceed to Cashier to pay the required fees and cost of materials and receives corresponding Official receipt | 2. Accept the payment and issue the Official Receipt (OR). | None | 2 minutes | Cashier Admin and Finance Division (AFD) | ||
| 3. Verify and approved the Service Request | None | 7 hours, 44 minutes | ||||
| 4. Prepare Requisition and Issue Slip for Materials. | None | 10 minutes | Customer Service Assistant (CSA) Commercial Division (CD) | |||
| 5. Actual Change of Water Mater and/or Brass Ball Valve and/or Brass Check Valve | None | 1 day, 4 hours, 30 minutes | Utility Service Assistant (USA) Commercial Division | |||
| 6. Update in the Billing System-Customer Account Information (Meter Information) if the activity taken is Change of Water Meter. | None | 2 minutes | Billing System Administrator Commercial Division (CD) | |||
| TOTAL: | None | 2 days, 4 hours, 30 minutes | ||||
In-field Testing of Water Meter
Requirements:
| Checklist of Requirements | Where to Secure |
| None | None |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service section and report the request for the conduct of infield testing of water meter. | 1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information: Account Name Complete address Cellphone number or Landline number report the request for the conduct of water meter | 1. Review the customer’s account history for comparison of water usage. 1.1 Prepare Service Request Order. Advise concessionaire of the infield testing schedule. | Review the customer’s account history for comparison of water usage.
1.1 Prepare Service Request Order. Advise concessionaire of the infield testing schedule. 1.2 Advise the customer through call/e-mail/text message of the infield testing schedule. |
None | 10 minutes | Customer Service Assistant (CSA) Commercial Division (CD) |
| 2. Verify and approve the Service Request | None | 6 hours, 44 minutes | Customer Service Officer (CSO) Division Manager Commercial Division (CD) | |||
| 3. Actual in-field test
3.1 Advise the customer on the result of test and provide details and necessary action to resolve the problem. |
None | 2 days, 4 hours, 26 minutes | Utility Service Assistant (USA) Commercial Division (CD) | |||
| TOTAL: | None | 3 days, 3 hours, 20 minutes | ||||
Investigation for Possible Illegal Connection
Requirements:
| Checklist of Requirements | Where to Secure |
| None | None |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service and report the existence of possible illegal connection. | 1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information: Account Name Complete address Cellphone number or Landline number report the existence of possible illegal connection. | 1. Record the report in the logbook 1.1 Prepare the Maintenance Order (MO) | None | 5 minutes | Customer Service Assistant (CSA) Commercial Division (CD) | |
| 2. Verify and approve the Maintenance Order (MO) | None | 4 hours | Customer Service Assistant (CSA) Commercial Division (CD) | |||
| 3. Actual conduct of investigation to identify if the report of the existence of possible illegal connection is valid
3.1 Upon identifying the illegal case, pictures will be taken as physical evidence of the offense 3.2 Prepare narrative report on illegal connection based on the investigation conducted to be attached to the accomplished MO 3.3 File a complaint/report to the Barangay office where the illegal connection existed/found 3.4 File a report in the Municipal Police Station to be filed in the Police Blotter Book as attested by the Notarized Sworn Affidavit of Incident and copy of pictures taken. 3.5 Submit the report to the Division Manager/Designated Head for appropriate action |
None | 1 day | Utility Service Assistant (USA) Commercial Division (CD) | |||
| 4. Prepare a written notice informing the concerned customers of the offense and the fine/penalty and bill difference, if any that will be levied to them. | None | 2 hours | Customer Service Officer – A Commercial Division (CD) | |||
| 5 . Verify and approve/sign the written notice | None | 1 hour | Division Manager Commercial Division(CD) General Manager or Officer-InCharge(OIC) Office of the General Manager | |||
| 6. Deliver/Send to the concerned customer the written notice (via personal delivery or through registered mail) Note: The IWD shall have the right and authority to disconnect the water services, five (5) days after service of written notice to that effect except on Sundays and holidays, without a need of a court or administrative order and deny restoration of the same, when a prima facie evidence of theft or pilferage shall have been established in accordance with Section 8 – Anti Pilferage of the Republic Act 8041 – The National Water Crisis of 1995; Provided, that a notice shall have been issued even upon discovery for the first time of the presence of any of the circumstances herein enumerated; Provided further, that the water service shall not be disconnected or shall be immediately restored upon deposit, by the person concerned, of the difference of the billing made by IWD; Provided, finally, that the deposit shall be credited against future billings, with legal interest thereon where the alleged theft pilferage or current diversion has not been committed, without prejudice to being indemnified for damages in accordance with the civil code and other existing laws. | None | 1 hour | Utility Service Assistant(USA) Commercial Division (CD) | |||
| TOTAL: | None | 2 days, 5 minutes | ||||
Leaks and Other Customer Complaints or Requests
Requirements:
| Checklist of Requirements | Where to Secure |
| None | None |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service and report the leaks complaints or request or other customer complaints. | 1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information: Account Name Complete address Cellphone number or Landline number report the leaks complaints or request or other customer complaints. | 1. Record the report/complaint in the logbook 1.1 Prepare the Maintenance Order (MO) | 1. Record the report/complaint in the logbook
1.1 Prepare the Maintenance Order (MO) 1.2 Advise the customer through call/e-mail/text message that actual repair and maintenance will be acted upon |
None (Customer will provide the necessary materials for the repair) | 5 minutes | Customer Service Assistant (CSA)Commercial Division (CD) |
| 2. Verify and approve the Maintenance Order (MO) | None | 6 hours, 47 minutes | Customer Service Officer (CSO) Division Manager Commercial Division (CD) | |||
| 3. Forward the approved MO to Engineering and Construction Division (ECD) for appropriate action. | None | 5 minutes | Customer Service Officer (CSO) Division Manager Commercial Division (CD) | |||
| 4. Actual repair and maintenance 4.1 Received Maintenance Order by the Head of Engineering and Construction Division. 4.2 Forward to WMM-A for review and schedule. 4.3 Delegate the execution to Water Maintenance Men B/C. 4.4 Execution of necessary repair/maintenance | None | 1 day | Water maintenance Men( WMM) Engineering and Construction Division (ECD) | |||
| TOTAL: | None (Customer will provide the necessary materials for the repair) | 1 day, 6 hours, 57 minutes | ||||
Reclassification of Connection
Requirements:
| Checklist of Requirements | Where to Secure |
| None | None |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service Section for the request of reclassification of service connection. | 1.Send message in our facebook account (facebook.com/iwd099) or e-mail address | 1. Prepare the Service Request (SR) Order for inspection for possible reclassification of service connection 1.1 Advise the customer that an inspection will be conducted to verify that the service connection can be reclassify from commercial to residential | 1. Prepare the Service Request (SR) Order for inspection for possible reclassification of service connection
1.1 Prepare Service Request Order. 1.2 Advise the customer through call/e-mail/text message that an inspection will be conducted to verify that the service connection can be reclassify from commercial to residential. |
None | 10 minutes | Customer Service Assistant (CSA) Commercial Division (CD) |
| 2. Verify and approved the Service Request | None | 6 hours | Customer Service Officer (CSO) | |||
| 3. Forward the approved SR to Utility Service Assistant (USA) for appropriate action | None | 10 minutes | Division Manager Commercial Division Customer Service Assistant (CSA) Commercial Division (CD) | |||
| 4. Actual inspection to verify the validity of the request by the customer to reclass the service connection from Commercial to Residential 4.1 Upon identification of the proper classification, USA will inform the customer and have them sign on the SR Order signifying that the action taken satisfied the request 4.2. Submit the accomplished SR to Billing System Administrator for proper tagging to system | None | 1 day | Utility Service Assistant (USA) Commercial Division | |||
| TOTAL: | None | 1 day, 6 hours, 20 minutes | ||||
Reconnection
Requirements:
| Checklist of Requirements | Where to Secure |
| If the account to be reconnected was disconnected due to Request for Temporary Closure of service connection, the following must be submitted: | |
| 1. Valid Identification Card (1 photopy) of the registered owner | Registered Owner |
| Note: If the request is to be made through a Representative: | |
| 2. Authorization letter or Special Power of Attorney (SPA) | Registered Owner |
| 3. Valid Identification Card of the Representative (1 photocopy) | Representative of the Registered Owner |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Cashier to pay the required fees and outstanding bills (if any).
Note: If the request for reconnection is a disconnected account from request for temporary closure of service connection, submit the necessary requirements needed for the reconnection |
1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information:
-Account Name
-Complete address
-Cellphone number or Landline number
Send also pictures of the complete requirements necessary for the reconnection if the account to be reconnected was disconnected due to Request for Temporary Closure of service connection. |
1. Accept the payment
1.1 Issue the Official Receipt (OR). 1.2 Forward the customer’s official receipt to the Customer Service Section for the preparation of Maintenance Order (MO) for Reconnection |
1.Download and print the submitted requirements (if applicable)
1.1 advise the customer through call/e-mail/text message to settle the required fees and outstanding bills (if any) 1.2 Accept the payment 1.3 Issue the Official Receipt (OR). 1.4 Forward the customer’s official receipt to the Customer Service Section for the preparation of Maintenance Order (MO) for Reconnection. |
Reconnection Fee PHP300.00 if less than one year disconnected and PHP 3,000.00 if long disconnected (one year and above) | 2 minutes | Customer Service Assistant (CSA) Commercial Division (CD) |
| 2. Prepare the MO for Reconnection
2.1 Verify to Billing System Administrator the key number (if padlocked) or water meter (if pulled-out) |
None | 2 minutes | Customer Service Assistant (CSA) Commercial Division (CD) | |||
| 3. Verify and approve the MO | None | 6 hours, 44 minutes | Customer Service Officer (CSO) Division Manager Commercial Division | |||
| 4. Release the key (if padlocked) or water meter (if pulled-out) | None | 5 minutes | Billing System Administrator Commercial Division (CD) | |||
| 5. Actual reconnection. | None | 4 hours, 28 minutes | Storekeeper Admin and Finance Division (AFD) Utility Service Assistant (USA) | |||
| 6. Tag in the Billing System the account as Reconnected” | None | 2 minutes | Billing System Administrator Commercial Division (CD) | |||
| TOTAL: | Reconnection Fee PHP300.00 if less than one year disconnected and PHP 3,000.00 if long disconnected(one year and above) | 1 day, 3 hours, 23 minutes | ||||
Temporary Closure of Service Connection
Requirements:
| Checklist of Requirements | Where to Secure |
| ● If transacted by the Registered Owner | |
| 1. One (1) valid ID card ( photocopy) with picture and signature | Registered Owner |
| ● If transacted by Representative | |
| 1. One (1) valid ID card (photocopy) of the representative with picture and signature | Representative of the Registered Owner |
| 2. One (1) valid ID card (photocopy) of the Registered Owner with picture and signature | Registered Owner |
| 3. Authorization letter of the Registered Owner or Special Power of Attorney (SPA) | Registered Owner |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer Service Section for the request of temporary closure of water service connection and submit the requirements. | 1. Get the requirements to the customer.
1.1 Verify with the Billing System Administrator if there is an existing accounts payable of water bill and advise the customer to settle payment before the temporary closure of service connection pursue. |
1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information: | 1.Download and print the submitted requirements
1.1 Verify with the Billing System Administrator if there is an existing accounts payable of water bill and advise the customer through call/e-mail/text message to settle payment before the temporary closure of service connection pursue. |
None | 2 minutes | Customer Service Assistant (CSA) Commercial Division (CD) |
| 2. Proceed to Cashier to pay the required fees and cost of materials and receives corresponding Official receipt | 2. Accept the payment and issue the Official Receipt (OR). | None | 2 minutes | Cashier Admin and Finance Division (AFD) | ||
| 3. Prepare the Service Request Order | None | 2 minutes | Customer Service Assistant (CSA) Commercial Division (CD) | |||
| 4. Verify and approve the Service Request | None | 7 hours, 32 minutes | Customer Service Officer (CSO) Division Manager Commercial Division | |||
| 5. Actual Temporary Disconnection of Water Service Connection. | None | 1 day, 3 hours, 27 minutes | Utility Service Assistant (USA) Commercial Division (CD) | |||
| 6. Tag in the billing system the account as disconnected. | None | 2 minutes | Billing System Admisnistrator Commercial Division (CD) | |||
| TOTAL: | None | 2 days, 3 hours, 7 minutes | ||||
Transfer/Relocation of Service Connection
Requirements:
| Checklist of Requirements | Where to Secure |
| 1. Barangay Clearance (1 original) | ● Barangay Hall, Office of the Barangay Captain (where the service connection to be transferred is located). |
| Note: Applicable for submission if the Transfer of Connection will be from one Barangay to another | |
| 2. Proof of Ownership | |
| A. For Private Lot/Property (any of the following): | |
| ● Lot Title (1 photocopy) | ● Co-owner/s of the Property |
| Note: If the property have co-owner/s as stated/declared in the Lot Title, the following must be submitted: | |
| – Authorization letter signed by the co-owner/s stating the area and if possible the location to which the applicant is allowed to transfer connection | ● Co-owner/s of the Property |
| – one (1) valid ID of the co-owner/s with picture and signature | ● Co-owner/s of the Property |
| ● Certified Copy of the Building Permit | ● Municipal Government of Indang, Engineering Office |
| B. For Private Lot/Property with pending application for Title (any of the following): | |
| ● Tax declaration (land) Certificate with Transfer Certificate of Title (TCT) | ● Municipal Government of Indang, Assessor’s Office |
| a. If the applicant is not directly the owner of the property, the following must be submitted: | |
| – If the owner/s is/are still living, authorization letter to the heir/applicant for the transfer of water service connection attached photocopy of one (1) valid ID card with picture and signature; if deceased, one (1) photocopy of *Death Certificate | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Birth Certificate (1 photocopy) of the heir/applicant | ● Heir/Applicant |
| – Authorization letter by the remaining heirs to the heir/applicant for the transfer of connection (attached photocopy of 1 valid ID card each of the remaining heirs with picture and signature) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| b. If the submitted Tax Declaration of Property has ownership of both the spouses, and the applicant is either the husband or wife, the following must be submitted: | ● Remaining heirs of the property owner |
| – Authorization letter of either the husband or wife for the transfer of connection under the account name of his/her spouse | ● Authorizing Person |
| – Marriage Contract (1 photocopy) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Valid ID Card (1 photocopy) of the authorizing party with picture and signature | ● Authorizing Person |
| ● Duly Notarized Deed of Sale/Donation | ● Owner of the Property |
| ● Extra-Judicial Settlement of Estate or in the absence of the aforesaid document, all of the following must be submitted: | ● Owner of the Property |
| – Death Certificate (of the property owner) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Birth Certificate (of the heir/applicant) | ● Municipal Government of Indang, Civil Registrar’s Office or Philippine Statistics Authority Office |
| – Authorization to the heir/applicant for the transfer of connection by the remaining heirs | ● Remaining heirs of the property owner |
| – one (1) photocopy of valid ID Card with picture and signature each of the remaining heirs | ● Remaining Heirs of the Property |
| ● Certification from appropriate Housing Authority/Developer attesting to the Applicant’s ownership of the property | ● Owner of the Property |
| ● Contract to Sell | ● Owner of the Property |
| ● Proof of latest billing of MERALCO | ● MERALCO Office |
| Note: The registered account name in the MERALCO bill must be the direct applicant for transfer of connection | |
| C. For Corporate or Business Establishment (all must be submitted): | |
| ● Lot title (if owned) , or Notarized Lease Contract (if rented) – 1 photocopy | ● Owner of the Property |
| ● Secretary’s Certification and/or Board Resolution for Authorized Representative (1 photocopy) | ● Owner of the Property |
| D. For Church (all must be submitted) | |
| ● Lot Title (if owned) / Duly Notarized Deed of Sale or Donation / Notarized Lease Contract (if rented) – 1 photocopy | ● Owner of the Property |
| ● Certification / Board Resolution / Appointment for Authorized Representative (1 photocopy) | ● Owner of the Property |
| Note: Proof of ownership will not be required if the transfer of connection is within the same location (refers to location indicated in the same tax declaration) or property of the existing connection to be transferred |
How to Avail the Service:
| Applicant/Client | Service Provider | Fee | Processing Time | Person Responsible | ||
| Walk-in | Online | Walk-in | Online | |||
| 1. Proceed to Customer service and report the request for transfer/relocation of service connection. Submit the complete requirements necessary for the transfer of connection. | 1.Send message in our facebook account (facebook.com/iwd099) or e-mail address (indangwaterdistrict@yahoo.com) and fill-up the following information:
-Account Name
-Complete address
-Cellphone number or Landline number
Send also pictures of the complete requirements necessary for the transfer of connection |
1. Get the complete requirements to the customer. 1.1 Prepare the Service Request Order for the transfer/relocation of connection. 1.2 Advise the customer that an inspection will be conducted to determine the location and materials needed for the transfer. | 1.Download and print the submitted requirements 1.1 Advise the customer through call/e-mail/text message that an inspection will be conducted to determine the location and materials needed for the transfer. | Transfer/Relocation Fee PHP 500.00 | 2 minutes | Customer Service Assistant (CSA) Commercial Division (CD) |
| 2. Verify and approve the Service Request. | None | 5 hours, 46 minutes | Customer Service Officer (CSO) Division Manager Commercial Division | |||
| 3. Actual inspection to identify on field the following: 3.1 location where the service connection is to be transferred/relocated; 3.2 list of materials needed for the transfer/relocation of connection. | None | 1 day,4 hours, 25 minutes | Utility Service Assistant (USA)Commercial Division (CD) | |||
| 4. Assess the required fees and cost of materials, if any.
4.1 Prepare Promissory Note in case of installment basis. 4.2 Review and verify the list and cost of materials and Promissory Note (PN) if any; |
None | 27 minutes | Customer Service Assistant (CSA) Billing System Administrator Commercial Division (CD) | |||
| 4.3 Tag the Transfer/Relocation fee in the Billing System. | 4.3 Tag the Transfer/Relocation fee in the Billing System.
4.4 Inform the customer through call/e-mail/text message to settle the required fees (if any) and other cost of materials relative for the transfer of connection |
|||||
| 2. Proceed to Cashier to pay the required fees and cost of materials and receives corresponding Official receipt | 5. Accept the payment and issue the Official Receipt (OR). | None | 2 minutes | Cashier Admin and Finance Division (AFD) | ||
| 6. Prepare Requisition and Issue Slip for Materials, if any | None | 10 minutes | Customer Service Assistant (CSA) Commercial Division (CD) | |||
| 7. Prepare Maintenance Order (MO) for Transfer/Relocation of Connection.
7.1 Forward to Engineering and Construction Division (ECD) the approved MO for transfer/relocation of connection for appropriate action. |
None | 2 minutes | Customer Service Assistant (CSA) Commercial Division (CD) | |||
| 8. Actual transfer/relocation of connection
8.1 Received Transfer/Relocation Order by the Head of Engineering and Construction Division. 8.2 Forward to WMM-A for review. 8.3 Water Maintenance Man -A receive the materials from the Storekeeper. 8.4 Delegate the transfer/relocation to Water Maintenance Men. 8.5 Execution of Transfer/Relocation. 8.6 Forward the accomplished Transfer/Relocation Order to Commercial Division. |
None | 3 days | Water Maintenance Men (WWM) Engineering and Construction Division (ECD) | |||
| TOTAL: | Transfer/Relocation Fee PHP 500.00 | 5 days, 2 hours, 54 minutes | ||||