ECPAY’s Over-The-Counter and Mobile Online Facilities

For the best interest of public service, INDANG WATER DISTRICT (IWD) will start accepting payment of WATER BILLS (Current and Arrears, including Penalty, if applicable) through Electronic Commerce Payments Inc. or ECPAY’s Over-The-Counter and Mobile Online Facilities effective December 17, 2021.  Relative to this, please be informed that the following shall be strictly observed:

1. A convenience/transaction fee of Ten Pesos (P10.00) for every payment transaction processed, not exceeding Ten Thousand Pesos (P10,000.00) per transaction, shall be collected.
2. Only the Exact Amount Due as indicated in the billing notice will be accepted. Overpayments and underpayments shall not be processed.
3. Customers with outstanding balance other than water bill and disconnected accounts cannot be accommodated through ECPAY’s facilities.
4. All payments made until 2:00 P.M. will be posted on the same day, otherwise, they will be posted on the next working day. Payments made during Saturdays, Sundays, and Holidays shall likewise be posted on the next working day.
5. Acceptance of payment for past due bills shall resume on the next working day starting 2:01 P.M. This is to give way for the system update to include penalty charges on the total amount due for payment.
6. Accounts due for disconnection shall be settled one (1) day before the disconnection date until 2:00 P.M., otherwise, they will be subjected for disconnection if payment through ECPAY’s facilities is made beyond the said time.
7. Accounts with Senior Citizen Discount Privilege cannot avail the 5% discount upon use of ECPAY’s facilities.  Moreover, accounts classified as Withholding Agents by the Bureau of Internal Revenue (BIR) shall also not be allowed to withhold an amount equivalent to 2% of their water bills through aforesaid facilities. Both the senior citizen’s discount and withholding tax can only be processed or adjusted in the system if payment is made in the IWD office.
8. ECPAY’s Customer Service Helpdesk shall be available 24/7 to facilitate inquiries and/or verification of transactions made.
9. Official Receipt (OR) shall be made available for pick-up at the IWD office during Mondays to Fridays (except Holidays), from 8:00 A.M. to 4:00 P.M. ORs shall be retained within two (2) months from the date of issuance.

The ECPAY’s collection agents/partners among others are the following:     

For the complete list of ECPAY’s collection agents/partners, you may visit https://www.ecpay.com.ph/partner-outlet-finder/

Please regularly visit our website (indangwd.com) and our Facebook account (Indang WaterDistrict) for updates and announcements.

Thank you for your usual cooperation and keep safe!

IWD Management